Return & Refund Policy

Last Updated: June 2026

At RAAZ, customer satisfaction is our priority. We strive to provide high-quality fragrances and an excellent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of perfume and fragrance products, we only accept returns in the following cases:

The product was damaged during delivery.

The wrong product was received.

The product received is defective or unusable.

To be eligible for a return, you must contact us within 3 days of receiving your order and provide clear photos of the product and packaging.

Products must be unused and returned in their original packaging.

Refunds

Once your return request has been reviewed and approved, we will process your refund or replacement.

Approved refunds will be issued through the original payment method whenever possible. Processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

Opened perfume bottles

Used products

Products damaged due to customer misuse

Change-of-mind purchases

Order Issues

If your order arrives damaged, defective, or incorrect, please contact us immediately. Our support team will review your request and provide a suitable solution as quickly as possible.

Contact Us

For all return and refund inquiries, please contact us:

Email: ranashahwaiz188@gmail.com

Phone: +92 312 7782703

We are committed to resolving customer concerns fairly and promptly.